Job Vacancy PT Grand Indonesia
PT Grand Indonesia is a private company and a subsidiary of Djarum Group, which manages four business units including: Grand Indonesia Shopping Mall, Hotel Indonesia Kempinski, Kempinski Private Resediences and Menara BCA. Job Vacancy PT Grand Indonesia.
Grand Indonesia is a successful premium mall that offers an international shopping experience and a variety of fashion, restaurants and entertainment. Grand Indonesia consists of East Mall and West Mall connected by Skybridge with a total area of 263,226 m2 and ± 140,000 m2 of leasable area.
Located in the heart of the most famous and prestigious city in Central Jakarta, Bundaran HI, Grand Indonesia is an integrated development consisting of Grand Indonesia Mall, BCA Tower, Hotel Indonesia Kempinski Jakarta and Kempinski Private Residences.
Job Vacancy PT Grand Indonesia
Currently, PT Grand Indonesia is providing job vacancies to join in the following positions:
Supervisor Customer Service
Qualifications :
- Diploma degree (D3) from any major
- Have a minimum of 2 years of working experience as a Supervisor especially in the hospitality industry
- Customer service oriented
- Able to handle customer complaint
- Excellent in English both written and spoken
- Proficiency in computer skills (Word, Excel and PowerPoint)
- Have a pleasant personality and well-groomed
- Have good leadership skills, interpersonal skills and be able to conduct training
Job Description :
- Monitoring Customer Service team’s work
- Perform loyality program activities, survey activities, update the loyality program database and provide analysis of key customer data insight
- Ensure the Grand Indonesia Mobile App is always up-to-date with all recent loyalty program activities
- Ensure both complaints and Lost & Found to be handled properly according to the Departement standard and regularly report to Customer Service Coordinator
- Manage the staff’s daily schedule and ensure they are on their schedule
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Attention :
- This job vacancy does not charge any fees during the recruitment and selection process.
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